Privacy Policy

Welcome to 33bed. This Privacy Policy explains how 33bed ("we", "us", or "our") collects, uses, stores, and protects the personal information you provide when using our website and services. We are committed to handling your data with the highest degree of care and transparency, in line with internationally recognised privacy standards and the expectations of our valued players across Bangladesh, including those based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and beyond.

By accessing or using the 33bed platform, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein. If you do not agree with any part of this policy, we respectfully ask that you discontinue use of our services.

1. Information We Collect

We collect information in two primary ways: information you provide directly to us, and information gathered automatically when you use our platform.

1.1 Information You Provide

When you register an account, make deposits, or contact our support team, you may provide:

• Full name, date of birth, and National ID or passport number for identity verification
• Email address, mobile phone number, and residential address in Bangladesh
• Financial account details used for deposits and withdrawals, such as bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, or City Bank account information
• Username and password chosen during account registration
• Communications you send us, including support requests, feedback, and complaints

1.2 Automatically Collected Information

When you visit our website, our systems automatically record certain technical data:

• IP address, browser type and version, and operating system
• Device identifiers and mobile network information
• Pages visited, time spent on each page, and clickstream data
• Approximate geographic location derived from your IP address

2. How We Use Your Information

33bed uses the information we collect for the following purposes, always in a manner proportionate to the necessity of each activity:

• To create and manage your 33bed account, process registrations, and verify your identity in accordance with responsible gaming requirements
• To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and other supported payment channels
• To deliver personalised gaming experiences, promotions, and bonus offers tailored to your activity on 33bed
• To provide responsive customer support and respond to your enquiries promptly
• To detect and prevent fraudulent activity, money laundering, and any other unauthorised or illegal use of our services
• To send you service notifications, account updates, and marketing communications where you have provided consent
• To analyse usage patterns and improve the technical performance, design, and content of the 33bed platform

We process your data on the legal bases of contractual necessity (to provide the services you signed up for), legitimate interests (to keep our platform secure and functioning), and consent (for marketing communications). You may withdraw consent for marketing communications at any time by contacting our support team.

3. Cookies and Tracking Technologies

33bed uses cookies and similar tracking technologies to enhance your browsing experience and help us understand how you interact with our platform. The types of cookies we use include:

• Essential cookies: required for the website to function correctly, including login session management and security features
• Performance cookies: collect anonymised data about how visitors navigate our site so we can improve overall usability
• Functionality cookies: remember your preferences such as language setting and display preferences for a more personalised experience
• Targeting or advertising cookies: used to deliver promotions and bonus offers relevant to your interests and gaming history

You may configure your browser to refuse some or all cookies. Please note that disabling essential cookies may affect your ability to use certain features of 33bed, including secure login and payment processing.

4. Sharing of Your Information

33bed does not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

• Service providers: trusted third-party companies acting on our behalf to deliver payment processing, fraud detection, customer support, and data analytics services — all bound by strict confidentiality obligations
• Legal compliance: when required to do so by applicable law, court order, or governmental authority — including disclosures relevant to preventing fraud or illegal activity
• Business transfers: in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, subject to equivalent privacy protections
• Safety and security: to protect the rights, property, or safety of 33bed, our players, or the public when we believe disclosure is necessary

Where we transfer data outside Bangladesh to service providers located in other jurisdictions, we take appropriate steps to ensure that such transfers are subject to adequate safeguards.

5. Data Security

Protecting your personal information is a top priority at 33bed. We implement industry-standard technical and organisational measures to prevent unauthorised access, disclosure, alteration, or destruction of your data. These include SSL (Secure Socket Layer) encryption across all pages and transactions, secure data storage with access controls, regular security audits and penetration testing, and two-factor authentication options for player accounts.

While we take every reasonable precaution to safeguard your data, no method of transmission over the internet or electronic storage is 100% secure. We encourage you to use a strong and unique password for your 33bed account and to keep your login credentials confidential.

6. Data Retention

We retain your personal data for as long as your account remains active, or as long as necessary to fulfil the purposes set out in this Privacy Policy. We may also retain certain information for longer periods where we are required to do so by applicable law or regulation, or where we need to resolve disputes or enforce our agreements.

When your data is no longer required, we securely delete or anonymise it in accordance with our internal data retention schedule. If you close your 33bed account, we will remove your personal data from our active systems within a reasonable timeframe, subject to any legal retention obligations.

7. Your Rights

As a user of 33bed, you have a number of rights in relation to your personal data. You may exercise these rights at any time by contacting our support team:

• Right of access: you may request a copy of the personal information we hold about you
• Right to rectification: you may ask us to correct any inaccurate or incomplete personal data we hold
• Right to erasure: in certain circumstances, you may request that we delete your personal data
• Right to object: you may object to the processing of your personal data for direct marketing purposes
• Right to data portability: you may request that we provide your personal data in a structured, commonly used, and machine-readable format

We will respond to all legitimate requests within a reasonable timeframe. In certain cases, we may need to verify your identity before processing your request to ensure your data is protected.

8. Third-Party Links

The 33bed website may contain links to third-party websites or services for informational purposes. These third-party sites have their own privacy policies and 33bed is not responsible for their content or data practices. We encourage you to review the privacy policy of any third-party site you visit.

9. Children's Privacy

33bed is strictly an adult platform. Our services are intended solely for users who are 21 years of age or older. We do not knowingly collect personal information from anyone under the age of 21. If you are a parent or guardian and believe that a minor has provided us with their personal information, please contact our support team immediately so that we may take appropriate action.

We are committed to the principle that gambling is an entertainment activity strictly for adults aged 21 and above. 33bed actively supports responsible gaming measures to protect young people from accessing gambling services.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or improvements to our platform. When we make material changes, we will notify you by posting a prominent notice on the 33bed website or by sending a notification to the email address associated with your account.

The date of the most recent revision will always be indicated at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information. Continued use of 33bed following any update constitutes your acceptance of the revised policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, our dedicated support team is available to assist you at any time. We aim to respond to all privacy-related enquiries within 5 working days.

You can reach us by email at: [email protected]